Old Mission Capital

  • Desktop Support Engineer

    Job Locations US-IL-Chicago
    Posted Date 6 months ago(4/10/2019 4:23 PM)
    ID
    2019-1083
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Old Mission Capital is seeking a well-rounded technologist with core strengths in Windows desktop environments with a desire to learn and grow into a Junior Linux Administrator. This Desktop Support Specialist will be responsible for our desktop environment and will provide technical support regarding any workstation, lab top, phone, or application issues that arise. This individual will have outstanding communication skills and will have a team oriented attitude. You’ll also have the opportunity to assist with the upkeep, configuration, and reliable operation of computer systems that host proprietary trading, third-party, and open source applications.  

    Responsibilities

    Responsibilities:

    • Responsible for the ongoing maintenance and future planning needs of the company’s Windows 7 desktop environment
    • Design and maintain desktop re-imaging and software deployment system
    • Deploy and support new and existing Windows Desktops
    • Ensure that all Windows desktops are kept updated with the latest patches and security updates
    • Install and troubleshoot software. Provide support and maintenance on all Microsoft office suite applications and various other desktop applications such as Adobe
    • Respond to anti-virus software alerts and perform basic remediation steps
    • Global desktop support for all our global offices – remote support for project or desktop initiatives
    • Create and manage user accounts, security groups, and distribution lists

    Qualifications

    Desired Skills and Experience:

    • Bachelor’s degree in related field
    • Minimum of 2+ years of relevant experience, (Big BONUS if candidates come from trading/financial background)
    • Advanced Microsoft Suite and Windows 7/10 operating system experience is preferred
    • Experience supporting remote users and troubleshooting remote VPN
    • Basic Network troubleshooting (DNS, TCP/IP, etc) , phone support, and Video Conferencing
    • Occasional after-hours and weekend support (including travel) may be required for desktop or system upgrades or emergencies
    • Strong problem-solving skills, attention to detail, and the ability to multi-task
    • Genuine curiosity and desire to work in a Linux environment
    • Superior organizational and communication skills

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